FAQs – Window Security

How do I measure my window?

If you are planning to fit the product into the reveal (recess, architrave) of the window – you need to measure the width and height 3 times at different intervals.  A good rule of thumb is to measure ‘top, middle & bottom’ and ‘left, centre & right’.

Once you have collated the three measurements, you need to take the smallest measurement – we would then deduct an additional 5mm or 10mm off to allow for tolerance.

Are window security products easy to install?

“Crime Shield, Window Shield, Vandal Shield, Fixed Window Bars and Retractable Security Grilles can be classed as a DIY product – they will be supplied with standard fitting instructions but you will need to purchase your own fixings (which are listed in the ‘What Fixings Should I use?)

Products like Roller Shutters, Cages, and Bar Gates would need to be installed by one of our experienced installers.”

What fixings should I use for your window security panels?

  • Retractable Security Grilles;
  • (Minimum)
  • Masonry – M6 x 50ml raw plug and screws
  • Timber – M6 x 40ml timber screws
  • Fixed Window Bars;
  • (Minimum)
  • Masonry – M10 x 80ml Frame fixings – we would also recommend anti-tamper heads or if not possible to spoil the screw heads once installation is complete.
  • For unusual surfaces like tiles you will need to determine a suitable fixing method for your substrate.
  • Window Shield / Crime Shield / Vandal Shield;
  • uPVC – Self-Drill Drywall Screws 3.5 x 35

How much will it cost to have my order delivered?

Rates will vary according to delivery address, item and delivery quantities. All shipping prices will be quoted accordingly at time of order.

Where do we deliver?

We only deliver window security products to mainland UK If your location is not listed, please contact us on: 0161 413 0766 to discuss your requirements.

Can I cancel my order and receive a refund once placed?

All of our window security products are made to measure, therefore, we would need to assess what stage the product is at before we can determine whether are not a refund can be issued. We will not accept a cancellation of an order once work on your order has commenced.

When can I expect to receive my order?

All orders of window security products are made to measure and lead times vary according to delivery address, size and quantities ordered. On average, orders will be delivered between 5-15 working days from date of order.

Orders of Hammer Glass take slightly longer at 15-20 working days from date of order.

Please note that that these delivery dates are estimates only. We will endeavour to deliver goods and perform services at the times and dates given, but we do not accept any liability whether consequential or otherwise for any losses or additional costs incurred by you which results from any delay in delivery of goods or in performance of services.

What do I do if my item is delivered damaged?

It is very important that you check your goods before signing for it from our couriers. If the packaging or goods are damaged then ensure you refuse delivery of your parcel and contact Window Security Solutions c/o Cardea Solutions on: 0161 413 0766

What is your returns policy?

All orders of window security products are made to measure and as such, returns cannot be made once an order has been placed, unless due to damage in transit.

 

Damage in transit:

In case of a return due to damage in transit please contact Window Security Solutions c/o Cardea Solutions on: 0161 413 0766